We are going to ask you some specific questions to scope your situation. Create a new user account for the affected user. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. The Choose Profile dialog box is displayed. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Still need help? Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Assign a license to the user to create a new mailbox. Check your email. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. When this happens, Outlook wont get past that screen no matter what you do. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. 7. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Follow the steps below to recover the mailbox. Solution: I'm having several problems that are making the transition unbearable. Press OK and close IIS. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. We have resource forest setup for exchange. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? Solution: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. Contact Microsoft Support to get assistance with your issue. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. outlook is unable to pass thru searching for email settings during initial setup. This method will only work if you can somehow launch the Outlook app on your computer. Celebrating 20 years of providing Exchange peer support! Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Start Outlook. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." While it is unlikely that we can recover your data you can call into support. We only send useful stuff! Microsoft E3 plan provides data storage of 100 GB mailbox whereas Business Premium offers 50 GB. Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. no issue creating accounts and linked mailboxes. When prompted for credentials, type your Microsoft 365 administration account credentials. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. The software is not for Mobile. It may take a few moments to exit. If your issue is solved, congratulations! After creating a new OST, Outlook will synchronize all the mail items. Any old data will not be present in this new mailbox. After the sync, check if all the mail folders are updated. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. Check for service issues. Follow the steps in this section carefully. In this situation, contact your administrator to have this group policy removed. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Copyright 2023 Stellar Information Technology Pvt. Please remember to
Select an Office process and then choose End task. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password Follow the wizard to install the software. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. To work around the issue, you will need to end all Office processes that are running and disable the presence features. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. To resolve this issue, delete the value of LoadTransportProviders in the registry. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. Users without cached exchange mode to do not get the dialog. There isnt much manual input required to fix the corrupt files. Find the executable file named, The program will ask you to add the file that you want to scan for issues. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Restore the on-premises Account. Contact support to resolve the issue. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007
Solution: Go to Microsoft Community. I can confirm this fix works, and it saved my hair from being pulled out. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Step 4: The Auto Account Setup wizard is launched. Your scenario is complete. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. Can any shed any light on this? Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). There are however tools which can overcome this issue like FSLogix. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Choose Add-ins from the options available in the left sidebar. Then press the Next button. Also, verify that the server is available and the profile is active. By using this site, you agree that we may store and access cookies on your device. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. Click
I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. You should also check your email credentials and account settings. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. Ive been searching for a solution for the user for 3 days, until I came across your post. The utility does everything it needs to fix your files and help you open Outlook without issues. Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. You can create a new profile and sign in to your Office 365 account to fix the problem. Solution: This issue does not occur when you start Outlook in Safe mode. Solution: If you didn't find the email, check the spam/junk folder. Instead, it remains in your Outbox folder. Restore Inactive mailbox and perform a soft match. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Example: UserPrincipalName: user@contoso.com Solution: Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. After 5 minutes, restore the Azure AD user using the steps below. Outlook offers a couple of features to show your presence in the app. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. This issue is often caused by having an unlicensed user account. How does this work with the OST file? If yourInboxis full, you won't be able to send or receive new messages. For steps to verify your email account settings, see Update AOL email settings below. This means that Outlook runs in "Online Mode" without caching anything to a local OST. Enter the email account configuration for your new profile. Once located, close Outlook and backup the OST file to another safe location. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Accept the default Outlook settings and choose OK. mark the replies as answers if they helped. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). Use search to find a solution to your issue. Value: 1
Open the Outlook application. Service is functioning normally. Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. How to Disable Cached Exchange Mode using GPO? If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. So as a result the process will take a substantially smaller amount of time. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Does it write to the profile? Then we'll take you through a series of steps tailored to your scenario. Go to File>Account Settings>Account Settings. In case of missing emails, you can always use Stellar Converter for OST. Click it to connect (the button turns white) and click Send All. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Please whitelist stellarinfo.com and request to send the link again. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. Modify the registry at your own risk. Make sure you save your work in these Office apps before you close them. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. If the Account is soft deleted the mailbox should not be present. You can download the software on Windows/ Mac Desktop or Laptop. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). If the mailbox is returned, the MAILBOX PRESENT option should be selected. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Benefit: no local storage required. Once converted, you can import the missing mail items from the PST file. First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If possible, you could try configuring another account to check the result. If the Objects ID's do not match from step 2 and 3, contact Microsoft support. Run Tests: Outlook User Connectivity. It should find it and redirect you to the OWA Login. Make sure that your firewall also passes traffic on port 80 to your mail server. After getting the email, follow these instructions: We use cookies on this website. Solution: Click on the one that says, There are many files in the folder that opens. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. any help would be appreciated. I have found the root cause of this problem. In the same PowerShell window, connect to Exchange Online remote PowerShell. That would be very helpful. In your browser, type in mail.domain.com and hit enter. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. Restore the on-premises AD User. Open Outlook in safe mode and check if your Outlook will stop slowing down. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. only during the outlook setup this issue happens. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Would you mind mentioning the addin in question here? If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Next, determine the state of the soft-deleted mailbox. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. If user doesn't have a valid license, apply the Exchange online license. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. Refer to How to Change Email Account Settings in Outlook. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Thank a ton. If not, go to step 4. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Solution: Benefit: no local storage requiredDownside: slow(er) Outlook experience. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. Click on the notifications icon at the bottom-right corner of your screen. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? The VDIs are Windows 10 and Outlook 365. Put your email id to receive the download link. If not, go to step 5. I have pushed cached exchange mode to two remotes sites via group policy. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. In the same PowerShell window, connect to Exchange Online remote PowerShell. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. If the ScanPST.exe tool diagnoses corruption errors in the file. Then delete the default Outlook 365 OST file. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. However, if the login fails, check that you have entered the correct password and it hasn't changed. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. no issue creating accounts and linked mailboxes. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. However, you should check if all emails are synchronized and available in your new OST file. Check and verify that all email account settings are correct. If you end those processes it may enable Outlook to then open normally. Run Get-MSOLUser -UserPrincipalName
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